FAQ

NextCartNow FAQ

Contact Information

Shipping

  • Worldwide Shipping: Yes
  • Shipping Origin: Hong Kong

Shipping Time

  • Processing Time: Once you've placed your order, it usually takes 3 to 7 days to process it.
  • Shipping Time: Based on the delivery method you have chosen.

Order Tracking

  • Tracking: Once you have placed your order, we will send you a confirmation email to track the status of your order.

Order Modifications and Cancellations

  • Change Order: Orders can only be changed if they have not been processed for shipping. Once an order is under the status "preparing for shipping", "shipping", or "delivered", no edits can be accepted.

    Payment Methods

    • Accepted Payments: Major credit cards (VISA, Mastercard, AMEX), Apple Pay and PayPal

    Order Processing

    • Processing Time: 1-3 business days from order date, excluding weekends and holidays.
    • Shipping: Orders ship the next day after processing. No weekend shipping.

    Delivery Time

    • Standard Delivery: 2-4 weeks

    Non-Delivery

    • Refund Eligibility: If order not received within 30 days after shipping.

    Customs and Taxes

    • Liability: Import taxes, duties, and customs fees are the responsibility of the customer.
    • Tax-Free Prices: Displayed prices are in US Dollars and do not include taxes.
    • Delays: NextCartNow is not responsible for customs delays.

    Returns

    Defective/Incorrect/Damaged Items

    • Action: Contact NextCartNow with order number, photos, and details for resolution.

    Refunds

    • Processing Time: 7-10 business days to the original form of payment.
    • Credit Posting: Contact your card-issuing bank for questions on credit posting times.
    • If you haven't received your credit for a return, contact the card-issuing bank for further assistance.